Best Ways for a Vet Clinic to Start Tracking Missed Calls

If your clinic isn't tracking missed calls, you're also missing real clients—and their pets—without realizing it. Here are the simplest, most accurate ways clinics already use to capture every unanswered call.

1) Use your phone system's built-in call logs (fastest start)

Most clinic phone systems (Weave, RingCentral, Grasshopper, 8x8, VoIP.ms, etc.) already show:

• Missed call counter
• List of missed numbers
• Time stamps
• Call duration attempts

This requires almost zero setup. The downside: logs show how many calls you missed, but not why callers reached out or whether they were real clients vs. wrong numbers.

2) Turn on missed-call alerts (text or email)

Most systems let you receive real-time alerts:

• SMS alert — “You missed a call from XXX”
• Email alert
• Push notifications

This gives instant visibility so the team can call back faster and recover potential bookings.

3) Use an after-hours forwarding number to track every missed call

This is the most accurate approach and is becoming the standard:

• Forward after-hours or overflow calls to a dedicated tracking number.
• That number logs every call the clinic does not pick up.
• You receive reports with timestamps, durations, and clear patterns over time.

This is also how MissedCalls.help tracks calls—because it creates a perfect log of every unanswered call without changing your workflow.

You can also export detailed data directly from VoIP carriers like Twilio, VoIP.ms, Plivo, or Telnyx, or even run a short manual staff log for a week. Those methods work, but forwarding to a tracking number tends to be faster and more reliable for most clinics.

Which method is actually the best for most clinics?

For 95% of clinics, forwarding after-hours or overflow calls to a tracking number is the best choice because it is:

• Zero disruption to your staff
• 100% accurate across all call types
• Shows exact times when missed calls spike
• Reveals real customer intent and urgency
• Requires no training and works with any phone system

It's also the easiest way to calculate how many callers you're losing and the revenue they represent.